"The happier a customer is with your Service Department the more likely they will buy their next vehicle from you."
One of the largest dealers in the country that we work with just finished the fourth quarter with a combined CSI score of 189.5% and earning over $2,000,000 since using our services .
Below is a sample of just one of the programs we use to make your customers buying experience perfect.
Customer gets calendar RIGHT BEFORE survey.
- This is a sample of one of our latest dealers SERVICE (SSS) Scores( one of the highest scores in the country):
The 90.2 is their question 16 score with 51 surveys returned.
Below is the grid for one our dealers PURCHASE AND DELIVERY (PDS)scores:
All Consultants raised their scores with some raising their scores over 25%
Anthony raised his CSI score over 25% in one month.
| ANTHONY |
| 4.00 |
4.00 |
100.0 |
100.0 |
4.00 |
4.00 |
4.00 |
100.0 |
4.00 |
50.0 |
12 | |
|
|
ROBERT |
| 4.00 |
4.00 |
100.0 |
100.0 |
4.00 |
4.00 |
4.00 |
100.0 |
4.00 |
81.8 |
9 | |
|
|
SUZIE |
| 4.00 |
4.00 |
87.5 |
87.5 |
3.57 |
3.63 |
3.63 |
87.5 |
4.00 |
42.1 |
8 | |
|
|
FREDERICK |
| 4.00 |
4.00 |
100.0 |
100.0 |
4.00 |
4.00 |
4.00 |
100.0 |
4.00 |
50.0 |
4 | |
|
|
MARK |
| 4.00 |
4.00 |
100.0 |
100.0 |
4.00 |
4.00 |
4.00 |
100.0 |
4.00 |
100.0 |
1 | |
|
|
KEITH |
| 4.00 |
4.00 |
100.0 |
100.0 |
4.00 |
4.00 |
4.00 |
100.0 |
4.00 |
54.2 |
13 | |
|
|
DAVID |
| 4.00 |
4.00 |
100.0 |
100.0 |
4.00 |
4.00 |
4.00 |
100.0 |
4.00 |
59.1 |
13 | |
|
